Cheltenham Festivals is committed to ensuring our festivals are open and accessible to everyone. 

Access requirement bookings can include bookings suitable for wheelchair users, for anyone with vision or hearing impairments, aisle seat requirements, and seating suitable for anyone with neurodivergence or sensory processing disorders. 

We offer a complimentary personal assistant ticket to each event for all customers, excluding events that include book or meal within the ticket price.

How Do I Make an Accessible Booking?

You can make an accessible booking by completing an access requirement booking form. Forms will be added below after the programme announcement for each festival.

Cheltenham Music Festival access requirement form.

Once your form has been submitted, you will receive an email to confirm that it has been received by the box office. When your order has been set up you will receive another email to confirm your reservation with details on how to pay for your tickets.  

For more information on how to make an accessible booking, or if completing a form is not the best way for you to make your booking, please feel free to call the box office team on 01242 850270 or send an email to access@cheltenhamfestivals.com 

Assistance Dogs

Assistance dogs are welcome in all venues. 

Captioned and BSL Events

You can discover which events are captioned or supported by BSL at our festivals by using the caption or BSL filter on the What’s On pages.

Relaxed Performances

Relaxed performances are open to everyone, with an environment that has been considered particularly for anyone who would benefit from a more relaxed event including pre-school children, individuals with an sensory processing disorders, those with learning disabilities and people with dementia.

These performances are produced in a variety of ways to reduce anxiety and ensure a safe and enjoyable live event experience.

• These events have a relaxed attitude to audience noise and audience members are free to leave and re-enter the auditorium at any point.
• The lights in the auditorium remain low throughout the show.
• There are no sudden loud noises or strobe lighting.
• Our venue staff will be briefed on how they can support you and the event.
• Events will state whether they are relaxed in both the brochure and the What's On grid for each Festival

Lighting and sound

Should an event contain strobe lighting or sudden loud noises this will be listed in the event information and there will be on-site warnings at the venue.